Refund & Cancellation Policy

Effective date: September 24, 2026 · Last updated: September 24, 2026

This policy explains when and how you can cancel a service engagement and request a refund from BOUMHIR LLC. It forms part of our Terms of Service.

Summary

Fixed project packages

If you cancel a fixed project package before substantial work begins, you may request a full refund. Once research, analysis, documentation or vendor coordination has substantially started, any refund will reflect the portion of work already completed and any approved non-refundable third-party costs.

Custom projects

Custom engagements are governed by the scope, milestones and cancellation terms in the written proposal or invoice. If no separate cancellation term is stated, work completed up to the cancellation date remains payable and any unused prepaid balance is refundable.

Consultations

• Cancel at least 24 hours before the scheduled session for a full refund.
• Sessions cancelled with less notice may be rescheduled once free of charge.
• Consultations that have already taken place are non-refundable.

Approved third-party costs

Any third-party expense approved by you in advance may be non-refundable once committed to the third party. We identify such costs before they are incurred.

How to request a refund

1. Email contact@boumhir.com with your name, invoice or engagement reference and the reason for your request.
2. We reply within 2 business days with next steps and any applicable refund calculation.
3. Approved refunds are issued to your original payment method within 5–10 business days. Your bank may need a few extra days to show it.

Cancellation before work begins

If substantial work has not begun, contact us as soon as possible. Eligible cancellations are processed according to the terms above and any written project agreement.

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